Activation Problem

[jparker000]

Here is my issue:

I installed my Sim Card 24 hours ago.  It set up my account, took and processed my payment, my phone is unlocked and compatible, I am NOT porting a number - everything seemed to go without issue but NO ACTIVATION!  I have rebooted the phone several times but nothing...

[Anonymous]

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@jparker000 wrote:

Whenever you remove a SIM from this phone, it simply says "No SIM".  I've tried this SIM in other working unlocked phones - all the same result: Zip.  Gotta be in the SIM not the phone.

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Right. That was one of the many things to look at to narrow down where the problem might be. It really does seem to be the SIM. Maybe it did get "burned" somewhere along the process. It's apparently very rare that a SIM would fail but... stuff happens.

Go get another one and do the Change SIM to it and hopefully you'll get the service working. Then see if the mods might credit your account the cost of the SIM. No guarantees.

[jparker000]

Whenever you remove a SIM from this phone, it simply says "No SIM".  I've tried this SIM in other working unlocked phones - all the same result: Zip.  Gotta be in the SIM not the phone.

[Pizzaeh]

Click the envelope icon at the top right of your screen.  In the Send To field, type Moderator_Team, or click here.  See if they will reimburse you for the SIM card cost, if you ordered it directly from Public Mobile online  Otherwise, go back to the store where you purchased it and ask for a replacement SIM card.

[jparker000]

It says "Not Registered on Network"

[RobertQc]

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@jparker000 wrote:

How do I contact the Moderators and what good will it do me?

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@jparker000  Click this to send them a message.

For more information about contacting a moderator Click Here

Use this link to send a message to the moderator team.

Moderators are official public mobile team members. The people you speak with now are other customers like you

[jparker000]

Checked the SIM out in my other unlocked phone - won't recognize it as a SIM.  How do I contact the Moderators and what good will it do me?

[Anonymous]

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@jparker000 wrote:

Well, I gave the Change SIM Card deal using the same number.  It actually took the number without issue but the result was the same - no activation!

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And what do you see in networks? Or can you re-scan for whatever networks?

Did you restart after the Change SIM?

[Pizzaeh]

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@jparker000 wrote:

Well, I gave the Change SIM Card deal using the same number.  It actually took the number without issue but the result was the same - no activation!

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Ok, without another phone to try to the SIM card in, it seems your phone doesn't see that SIM card for whatever reason.  Contact the moderators.  In the meantime, if you want, you could try another SIM card to see if the same thing occurs (or doesn't).  Best of luck.

[jparker000]

Well, I gave the Change SIM Card deal using the same number.  It actually took the number without issue but the result was the same - no activation!

[Pizzaeh]

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@jparker000 wrote:

I didn't notice you suggested re-entering the SIM card number in the Change Number area - guess it couldn't hurt at this stage but is there no where that someone could punch a Reset button on this activation?

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Once a SIM is activated, it can't be re-used, so no reset button.

Yes, as @Anonymous suggested, try re-entering the SIM card #.  I suppose it's not impossible that the SIM card # entered matched a different SIM card, so there could be another SIM card out there that's already activated and paid for, haha.  Still, I think your phone simply can't detect the SIM card for whatever reason.  Would be curious to know how the new SIM works out; please keep us posted on what happens.  

[Anonymous]

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@jparker000 wrote:

I didn't notice you suggested re-entering the SIM card number in the Change Number area - guess it couldn't hurt at this stage but is there no where that someone could punch a Reset button on this activation?

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The previous post and Dunkgirl from the second reply a while ago suggested about the network. Are you set to auto or something else or anything? Remove SIM and restart without it and see what shows for a network if anything. I'm not even sure if it would show anything without a SIM but check the network with it in anyway.

Contacting the moderaters has already been suggested.

[jparker000]

I didn't notice you suggested re-entering the SIM card number in the Change Number area - guess it couldn't hurt at this stage but is there no where that someone could punch a Reset button on this activation?

[geopublic]

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@jparker000 wrote:

My account says "Active"

My phone is a Samsung J3 Prime.  I checked the IEMI # and its valid for Public Mobile (In fact, I used it on Public Mobile last year.

There is nothing on my screen that indicates I have any phone or data service.  "Emergency Calls Only" - no Data, no Phone.

EDIT to remove identifying information in public forum.  stonechucker.

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Dial *#*#4636#*#* on your phone and select phone information. Verify that the IMEI is correct, verify that the phone number is correct and make sure that the network is Public Mobile. If it isn't then what does it show for network and phone number?

[jparker000]

Had already done this - originally read the number off the SIM (hard as Hell) but later found the same number was printed on the card holder in larger numbers.  Both matched as did the numbers entered on the form.

[Pizzaeh]

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@jparker000 wrote:

I put an adhesive backed paper from an envelope on thhe back of the SIM and reinserted it - no change.

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Try the SIM card in another phone, if one is available.  If not, you can contact the moderators; response time is between a few hours up to 48 hours.

[jparker000]

I put an adhesive backed paper from an envelope on thhe back of the SIM and reinserted it - no change.

[Anonymous]

 @jparker000 

Anything's possible.

Pull out your magnifying glass and look at the number on the SIM card itself (not the packaging) and then go into the self-serve Change SIM and verify the last 4 digits. Sucks that they don't show the whole number.

Even before you might decide to get another one...do the Change SIM to the number on the card using your magnifying glass. It's 19 digits. No letters.

Then restart.

Grasping at straws.

[jparker000]

This phone has never been locked into a network and it has worked on previous SIM cards that I have inserted.  I will try the tape trick and let you know but, to me, this is a card problem.  When I bought the SIM at Walmart, the girl said: Be very careful entering the info when you stick in the card - if you make any mistake you will "burn" the SIM.  While I didn't make any mistakes, the process wouldn't let me enter my own email address (said it was already in use - by me! Probably ecuse I had an account with PM once before - so I had to use my wife's email.  Then it wouldn't let me use my phone # because itdidn't belong to a PM member (turned out I had not seen the check box for the customer that referred me.  Even though everything went through - I'm wondering about the "Burn the SIM card warning"?

[Pizzaeh]

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@jparker000 wrote:

The SIM slides in easy, right slot.  Nothing unusual on bootup - just no icon for Public Mobile or Data. I even checked to make sure the payment went through with Visa - it did. 

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Remove the SIM card; is the behaviour (call/text/data) the same?   

[Anonymous]

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@jparker000 wrote:

The SIM slides in easy, right slot.  Nothing unusual on bootup - just no icon for Public Mobile or Data. I even checked to make sure the payment went through with Visa - it did. 

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Easy is not the word. It should be kinda snug to the edges of the slot. The tape trick helps to hold it down to the contacts.

If you have another phone can you try the SIM in there?

If you have another SIM can you try it in this phone?

[jparker000]

The SIM slides in easy, right slot.  Nothing unusual on bootup - just no icon for Public Mobile or Data. I even checked to make sure the payment went through with Visa - it did. 

[Pizzaeh]

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@Anonymous wrote:

 @jparker000 

Where's it been since? Maybe that service locked your phone. When you power on the phone with the SIM in, do you get any messages during boot up?

Also check and verify the card size is the right one. It should slide in kinda snug.

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@jparker000: similar feeling to what @Anonymous is saying and based on your description it's like your phone doesn't see the SIM card.  If the SIM card is indeed inserted into the phone, mabye try the 'tape trick' - it could be that the SIM card is too thin, and one or two layers of scotch tape (on the non-contacts side) might make it fit more snuggly in the SIM tray.

[jparker000]

No, not porting a number.  My plan is UL Calling/Texting/500Mb + 500Mb Free/$25/month

Took a screenshot but don't know where it is.....

[Anonymous]

 @jparker000 

Where's it been since? Maybe that service locked your phone. When you power on the phone with the SIM in, do you get any messages during boot up?

Also check and verify the card size is the right one. It should slide in kinda snug.

[jparker000]

My account says "Active"

My phone is a Samsung J3 Prime.  I checked the IEMI # and its valid for Public Mobile (In fact, I used it on Public Mobile last year.

There is nothing on my screen that indicates I have any phone or data service.  "Emergency Calls Only" - no Data, no Phone.

EDIT to remove identifying information in public forum.  stonechucker.

[Pizzaeh]

@jparker000: that's not enough information for us to try and figure out what the problem might be - we're customers like you and would like to help, but we need additional details.

When you login to your self-serve account what does it say for Account Status?

When you try to make a call, what happens; what is the message/recording you hear?

When you try to send a text message, what happens; is there a message?  

When you try to use data, what happens?

What phone model do you have?

Did you purchase the phone from a carrier, if so, which one?

[ShawnC13]

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@jparker000 wrote:

Here is my issue:

I installed my Sim Card 24 hours ago.  It set up my account, took and processed my payment, my phone is unlocked and compatible, I am NOT porting a number - everything seemed to go without issue but NO ACTIVATION!  I have rebooted the phone several times but nothing...

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I know you mentioned your phone is compatible but I am going to ask what type of phone do you have?  Just because if you used Public Mobiles IMEI checker for compatibilty that isn't really what it does it checks to see if the phone is blacklisted and not for actual network compatibility

[Anonymous]

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@jparker000 wrote:

Here is my issue:

I installed my Sim Card 24 hours ago.  It set up my account, took and processed my payment, my phone is unlocked and compatible, I am NOT porting a number - everything seemed to go without issue but NO ACTIVATION!  I have rebooted the phone several times but nothing...

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What exact make/model is the phone?

[Dunkgirl]

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@jparker000 wrote:

Here is my issue:

I installed my Sim Card 24 hours ago.  It set up my account, took and processed my payment, my phone is unlocked and compatible, I am NOT porting a number - everything seemed to go without issue but NO ACTIVATION!  I have rebooted the phone several times but nothing...

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@jparker000You are not porting a number, so it was a new number you selected from public mobile? When you log into self serve does it show your plan as active, what plan are you on? Are you connected to the public mobile network, do you have any errors? Can you post a screen shot of your self-serve account without your personal details?