01-11-2022 07:39 PM - last edited on 01-11-2022 09:33 PM by Dunkman
I want to activate an account and port my existing number. I filled in online application and it says:
"
Oops! Looks like something went wrong when activating your account.
Please start a conversation with our virtual assistant to create a troubleshooting ticket, and the next available Public Mobile Moderator can assist you in your activation via private messaging.
Note that you will need to create a Public Mobile Community Account to submit a ticket
For more information about Public Mobile support and how it works, click here
Error Code: 810
Solved! Go to Solution.
01-11-2022 10:05 PM
Message CS_Agent
Give them the sim card number and tell them exactly what happened they'll be very happy to assist you. I had the same issue.
Sometimes it's a biling issue so they can't complete the activation but they'll be able to verify with you all to your information and request a new port from your previous provider. Take note when you ask for a port your old sim card has to active and your account in good standing and you'll have to reply vie a text to confirm the port
01-11-2022 09:17 PM
@Anonymous
Simply--Silly--Sounding--Synonyms!
01-11-2022 08:20 PM
@darlicious : Waxing poetic today aren't we. 🙂 Although truth be told I couldn't quite follow your earlier one.
01-11-2022 08:17 PM
Woohoo! Welcome to public mobile! Well now at least you know how to contact customer support via private message while Simple--Simon is on the short circuit circus ride to silly land.
01-11-2022 08:10 PM
Thank you all for your help - much appreciated. Turned out it was a problem with using Chrome. I used Firefox incognito mode and it seems to have worked. Silly me trusting google
01-11-2022 07:59 PM
i suggest you close all Browser and do clear cache and cookies for any Browser,
and try open one Browser incognito mode,
or try it for a different Browser and open incognito mode,
how to open Browser incognito mode visit Here link,
how to clear cache and cookies and History visit Here link,
and use a Browser from your computer,is better
use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.
how to update your Browser visit Here link,
and Restart your computer, is will help a lot,
if you can't fix it you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to them can solve, they are nice service Team the will help you 100%.
Here’s How To Contact Customer Support Agent
Good Luck..
01-11-2022 07:54 PM
@mabelmoss : You're in a bit of a no-mans-land (persons? 🙂 ) right now. I think I would wait a bit and then see if any charge showed up. (it could say Koodo) If nothing seems to have happened then try again after clearing cache or using a different browser or using incognito mode. . Hopefully the SIM is still able to be entered. Don't forget about leaving the old SIM in to confirm.
And hopefully you have a referral code on hand to get a $10 credit. And if you're going for a plan cost of >= $35 then try the 2GBBONUS promo code too.
01-11-2022 07:50 PM
Keep your old sim card in your phone to reply YES to the PAT (porting authorization text) within 90 minutes of receiving it. In the meantime contact customer support via private message since Simple--Simon is on the fritz not allowing you to verify and submit a ticket. Just follow the guideline below and put "Error during activation" in the subject line.
Here is a guideline on what to include in your private message to verify your account and speed up the service times to recieve customer support from the CSA's.
Send a private message... Contact the CSA's (formerly moderators) by sending a private message and leave a detailed message explaining your issue and the info to verify your account by including the following information:
If you cannot remember your pin # include at least three ( if they apply)of the following:
The average wait time is 2 to 4 hours but be prepared to wait up to 48 hours for non urgent requests. Current wait times are about one hour and are probably even less if you are able to supply all of the necessary info to avoid having to verify again via a link or text message sent to you by the CSA.
Hopefully pm fixes this glitch sooner than later and cranks out an official announcement that the fix is in!! Be sure to choose an appropriate heading for the Subject Line that summarizes your issue.
Keep an eye on your private message box the envelope icon next to your avatar for a little number to pop indicating a message from the CSA's (formerly moderators.) Responding promptly will speed up service times.
Do not post any of this info in the community only in your private messages when communicating or contacting the CSA/Moderator_Team.
To send a private message to the CSA's (formerly moderators) click below
: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
01-11-2022 07:47 PM
Thanks for responses @HALIMACS @Anonymous @darlicious.
I entered payment info, but have not (yet) seen the charge on my credit card. I did not receive a port authorization request. Just pressed go on the payment page and then the error message came up.
01-11-2022 07:43 PM - edited 01-11-2022 07:44 PM
Did you get to the payment page?
Did you receive a port authorization request from your prior mobile provider, which you'll have to reply "YES" to in order for the port of the number to occur?
If so, try inserting your PM SIM card to see if you have any services. You may wish to try rebooting device and resetting network connections.
You may also wish to try the live chatting option reserved for activation assistance:
01-11-2022 07:42 PM
@mabelmoss : Was your payment card charged (assuming you used one)? Might your SIM actually work in a phone?
And by the way, you'll want to leave your old SIM in to confirm the port.
01-11-2022 07:42 PM
The first thing you should do is see if your payment card has been charged your plan amount. If it has then you will need to contact customer support and we can help you do that.