02-10-2024 08:11 PM
I activated a new sim card 20 minues ago. I cannot access the network despite turning off phone, turning to airplane mode, etc etc.... To make it worse, I cannot access the app because the app is asking me to verify via number (which I can't because I don't have access to the network).
Can somebody advise? Thank you
02-10-2024 09:48 PM
Yes, I tested it on another phone and it doesn't work either.
02-10-2024 09:46 PM
hi @harahype9 is that physical sim card? you tested that on another phone?
02-10-2024 09:44 PM
no message still, I sent two messages already. Kind of disappointed not being able to connect.
02-10-2024 09:43 PM
Hi @harahype9 you checked the Community inbox??
If really no reply, message them again
They usually reply within 2 hours, even on weekend. but it is late now, maybe they will reply tomorrow
02-10-2024 09:41 PM
Still no response from support. I really need the phone for a long drive tmrw....
02-10-2024 08:28 PM
I sent them a message 5 mins ago. Hoping for something soon. Thanks.
02-10-2024 08:26 PM
@harahype9 wrote:@softech do you know if Moderators are online during this hour?
send the CSA a message and they'll get back to you asap. Watch the little envelop icon on top right side of the page will be highlighted when they respond to you.
02-10-2024 08:19 PM
@softech do you know if Moderators are online during this hour?
02-10-2024 08:14 PM
It's an Iphone 10 so it should work
02-10-2024 08:13 PM
@harahype9 what phone do you have? you have another phone to test the sim card?
but likely it is just a sim provisioning issue. Easy fix for PM support but you just need to engage them by direct message here