Activated a line but the phone number is being used by someone else

[Paulina_Giraffe]

Hi there!

just activated my SIM card and the phone number that was assigned is already being used by another person, I am unable to change it as well. Please guide me 

[hTideGnow]

hi @Paulina_Giraffe 

this is a glitch with the system. You need to pick a new number.  If you can login My Account , go to Profile (or go to Account page if you are using the PM app) and change the phone number by clicking on the pencil besides it

if you cannot login, please ask PM support agent to help changing it.  You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage