Activate my new Sim card

[katiahussein]

Activate my new Sim card

How I can activate my Sim card after I lost my phone has my phone number and has my email

[esjliv]

@katiahussein  See "How To Change Your SIM Card" at the bottom of this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/sim-swap-fraud

[BKNS27]

@katiahussein 

Can you give us more detail on how you lost your email?

You should have got an email from PM welcoming you to PM so conduct a search on your mailboxes.

Once you have the correct email address then login to your account and click Change SIM card.

If you forgot your password then click on Forgot Password.

If you still can’t get into your account then contact a CS_Agent to help you get into your account.

[dust2dust · Accepted solution]

You had replies in your earlier question.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Activating-your-Sim-card-with-my-exist-ph...

Can you access your email via webmail from another device?

[MrSpock]

@katiahussein hi you need to go into your account under change sim card  if you can't access your account 

you will need to  open a ticket   to speak to a customer service agent they will help you    Click here or you can send private message to a CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437