Account update to use my correct email address required

[SerhiiB]

Hello,

I recently activated a Public Mobile SIM card, but I accidentally registered it under the wrong email address. I would like my account email to be corrected.

Here are my details:

Phone number: xxxxxxxxxxxxxxxxxxxxx

SIM card number (ICCID): xxxxxxxxxxxxxxxxxxxxxxx

Correct email address: xxxxxxxxxxxxxxx@xxxxxxxxx

Payment method used: xxxxxxxxxxxxxxxxxxxxxxxxx

Please update my account to use my correct email address so I can access Self-Serve.

Thank you!

[slusagm]

the email  is just a login id, you can try using the email address and password to login.  If you can login, you can go to Profile page -> Manage EverSafe ID and update the email address

but if you cannot login, then you will need to ask PM to help.    Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 
        

[computergeek541]

---

@SerhiiB wrote:

I recently activated a Public Mobile SIM card, but I accidentally registered it under the wrong email address. I would like my account email to be corrected.

This is something that you should be able to change yourself.  Please log into your Public Mobile account use the Public Mobile smartphone app.  Open up the Account section and then the Manage Login option.  From there, the e-mail address can be changed.

[Chalupa_Batman]

@SerhiiB 

These are NOT private forums. Please click on the top right corner arrow and remove your personal information!@!!

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.