Ping
@Mary_MGiven no response via:
1) private message
2) community post
3) Twitter
And an apparently broken contact form in conjunction with no publicly available telephone number or physical location visit I am left with little recourse.
Mods, give me a reason not to escape to a contact billing dispute via the cats:
http://www.ccts-cprst.ca/complaints/guide . Some sort of communication, acknowledgement or timeline messaging would a long way to demonstrating an alternative interpretation of events because right now it sure looks like you have stolen from me.
Implicitly or explicitly. As of the writing of this comment you have terminated service outside of the terms of the contract, misreported the state of billing for this account and taken the surplus balance - all without responding to _any_ of your stated forms of contact.
There is no way to come out of this looking very good, but there is an opportunity to stop digging the hole and avoid looking really bad.
Do something. Really. Pretty much anything. Or at least have the integrity to own up to the, thus far, demonstrated ability to do nothing. This is not the time to explore the sound of one hand clapping.
