Account suspended despite payment going through and repeated attempts to repay

[cdebPM]

Hi

It is March 6, the day my payment was due. According to my credit card, the payment went through at 5:02 AM today. Right now, I am unable to make calls and when I log into my account it says my account is suspended. After clicking to re-activate my account and completing payment, nothing seems to change. The account still appears as suspended and I can't make calls. Something similar is happening for my wife's account, but her payment is due tomorrow. She also can't make calls, and her account does not appear to be suspended. This sounds like some sort of system issue to me.

[Dunkman · Accepted solution]

@cdebPM 

You are correct. A system issue. 

For yourself, since your plan is suspended, you will need to contact customer service agent to fix things on their end. Looks like a plan renewal problem last night. 

For your wife, try power cycling the phone (turn off and on). 

Public mobile is working on a solution. 

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Service-Impacts/td-p/955119