03-17-2023 01:03 PM
Credit card expired, PM account got suspended. Updated CC info and topped up account, but it’s still suspended. How do I fix this?
Solved! Go to Solution.
03-17-2023 01:11 PM - edited 03-17-2023 01:13 PM
get to Shell gas station and buy a payment voucher..then dial 611 to add it to your account.
Request assistance from CSA to amend your cc info on your account file.
03-17-2023 01:07 PM
@fredjollimore20 You successfully updated the credit card on My Acocunt?
Wait 60 mins first, then try using Incognito mode to make a payment ONCE.
If it still fail after you tried once (not more), try using *611 and make a payment using the 4 digits PIN if you remember
If still unable to pay, you can get a voucher from SDM/711/Shell and load the voucher using *611 first .
Or you can open ticket with PM support and have them to try process a payment for you