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Account remains suspended even after payment

Cyrius720
Great Neighbour / Super Voisin

Hi my accound will not reactivate even after monthly payment. Last month everything was good, it hasn't been 90 days so why is my account suspended? I never had this problem before.

1 REPLY 1

hTideGnow
Mayor / Maire

Hi @Cyrius720 reboot your phone and check if your have service 

 

and check My Account again using Incognito/Private/Secret browsing mode and check if account status is active 

 

if still suspended and no service, submit a ticket with CS agent 

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

 

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

 

 

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