@ScottyB wrote:
Now they are saying they can't help me unless I divulge all of this person information to them. I am logged into my account, so they don't need any of that. Just getting the run around by this company like always. This company is ghetto.
@ScottyB - Do you mean you are logged into your community account, therefore, you do not need to provide any personal information?
The community account and the Self Serve account are two totally separate systems.
1-Community account is basically used for support here in the forum, and gives access to obtain assistance with active accounts through Public Mobile Customer Support Agents.
2-Self Serve account is the one that is linked to your Public Mobile phone number/SIM/Account etc. Very useful and probably needed to be set up eventually for active customers.
You actually do not require a community or a Self Serve account to have a Public Mobile active account and phone number. The only link between these two could be the same email, you could use, for credentials. But, really the community account holds no verification information whether this is REALLY you OR NOT.
So, if you really want certain information confirmed with the Customer Support Agents of Public Mobile you will need to prove who you are (were) for the phone number/SIM account you once had a year ago.
You have a ticket open with them, so I would not provide anything to them unless they ask for it. Which should be easy enough to do, if this used to be your account.
