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Account on suspension for payment

Parker59
Great Neighbour / Super Voisin

Account is on suspension. Won't let us pay online. Tried 611 but it wants four digit account PIN # which doesn't work. Need customer service phone number please 

4 REPLIES 4

@Parker59 

You can also dial 1-855-4PUBLIC to make a manual payment to restore service. Once payment is completed, reboot your phone by powering off then back on.

Please note that PM is an online service so communication with a CS_Agent is by dm them.

@Parker59 

Public Mobile does not have a customer service number to call.   If they did, I would have provided it to you.  We're all just other customers like you, and also have to reach them through that method.

Please reach out to customer support as I outlined earlier.  

Here's the process again:

To contact a Customer Support Agent, send a private message to them by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

Parker59
Great Neighbour / Super Voisin

There is a credit card on file and we do not want to do voucher. We want to speak to Customer Service agent please. We have been doing this for the second day now. Please.. CS#

HALIMACS
Mayor / Maire

@Parker59 

If you cannot sign into self-serve, and you don't wish to purchase payment vouchers to add via 611 (don't need PIN number for those), try reaching out to customer support.

If you do wish to purchase vouchers, here's where to get them:

HALIMACS_0-1707572802002.png

 

To contact a Customer Support Agent, send a private message to them by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

 

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