Account locked

[doodyorton]

Hello. I'm trying to enter to my online account but it says ( account locked) and try after 1 hour. I've tried after 24 hours but it still the saim

[esjliv]

---

@doodyorton wrote:

Hello. I'm trying to enter to my online account but it says ( account locked) and try after 1 hour. I've tried after 24 hours but it still the saim

---

@doodyorton  - try a totally different device and see if you can log in that way.

Remember to use the Forgot your password method if you cannot remember it.

Are you currently in non-pay/suspended status? If so, for how long...

If over 90 days, your account, phone number and access to self serve is gone and closed.

[darlicious]

@doodyorton 

Contact customer support. Put "Account locked/Password reset" in the subject line and explain your issue. Keep an eye on the envelope icon at the top right corner of your screen next to your avatar for a little number to pop up indicating a reply from a CSA. Responding promptly will speed up service times. You should have a response within an hour.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[Anonymous]

@doodyorton 

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

or try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link, 

and Restart your computer, is will help a lot,

sometime is will help if you use a home internet take your power internet off for about

a 1 minute and put it back on,to refreshing your network...

if you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

only them will reset for you,

Here’s How To Contact Customer Support Agent,

• send a private message to Customer Support Agent by Click Here link,

• please include in your message,
  
• phone number,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck.

[0PX9O4]

@doodyorton 

Please send a private message here to get your self serve account unlocked: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Be sure to include your account info so they can identify you as the rightful owner

[JK8 · Accepted solution]

Clear browser cache/history and go incognito.

If still problems contact a CSA.

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Hours of operation:

You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

• Monday to Sunday: 6 AM to 10 PM EST

Keep an eye on the envelope icon in the top right hand corner for a reply from the CSA.