12-18-2021 03:54 PM - edited 01-04-2022 04:49 AM
My daughter lost her phone last month and I am just trying to reactivate it I also wasn’t able to pay for service last month didn’t see a point since we didn’t have a phone on the account so now I have enough money to pay for the plan from today December 18, 2021 till January 18, 2022 but it won’t let me
12-18-2021 05:10 PM
Make sure you...
The plan should automatically reactivate once payment is processed. Double check the transaction history for the top up payment, the 30 day plan amount ($10) and the minutes ($5) or data amount ($15+) to ensure the plan has been paid for. If the payment made appears in your available funds you may have to suspend the service again via lost/stolen. If so suspend, log out/in, resume service and the plan will reactivate. It may take a couple of hours for your overview page to properly update but your data and/or minute counters will have reset.
12-18-2021 04:15 PM
@faithjein do you see a button "Reactivate current plan"? If so, click on it. It might back you to the payment page., do one of the 2 here:
1. if you already have loaded enough fund, ie, you see the plan amount as Available Fund on My Account, try to load $1 extra
2. if you don't have any fund loaded yet, load the plan amount +$1 extra
once payment gone through, logoff from My Account and reboot the phone and see if it works
12-18-2021 04:15 PM
@faithjein wrote:My daughter lost her phone last month and I am just trying to reactivate it I also wasn’t able to pay for service last month didn’t see a point since we didn’t have a phone on the account so now I have enough money to pay for the plan from today December 18, 2021 till January 18, 2022 but it won’t let me
@faithjein trying topping up the account with $1 by choosing the OTHER AMOUNT when making a payment. This may trigger the account to activate, or at least provide the option for you to select to resume/activate the account.
12-18-2021 04:03 PM
Lost or Stolen Phone (publicmobile.ca)
Reactivate a suspended plan (publicmobile.ca)
close all Browser and do clear cache and cookies for any Browser,
and try open one Browser incognito mode,
and try Forgot your password visit Here link, and enter your email address,
check your email spam,
or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.
and them will reset for you,
Here’s How To Contact Customer Support Agent by Submit a Ticket,
Good Luck..
12-18-2021 03:58 PM - edited 12-18-2021 04:01 PM
Are you unable to make a manual payment ? You could either purchase a voucher and call 611 or use recharge.com or ding.com to make a payment but there is a service charge.
Simply follow the same steps below to resume your service.
12-18-2021 03:56 PM
@faithjein wrote:My daughter lost her phone last month and I am just trying to reactivate it I also wasn’t able to pay for service last month didn’t see a point since we didn’t have a phone on the account so now I have enough money to pay for the plan from today December 18, 2021 till January 18, 2022 but it won’t let me
Did you report your phone lost in your self service account? If so, then you can report your phone found and then pay for your account, it should reactivate.