Access to my account

[Craigleclair]

My phone has been stolen.

im not able to verify my account with text or email. 
I need to access my account to remove payment.

I need to access my account to add new sim if I get new phone 

[Craigleclair]

Thanks 

[softech]

@Craigleclair 

while you try to engage PM to suspend your account, see if you can  use  the FindMy service to locate the phone and try a remote wipe

Apple: https://www.apple.com/ca/icloud/find-my/

                 (how to use: https://www.pcmag.com/how-to/find-a-lost-iphone)
Google: https://myaccount.google.com/find-your-phone

Samsung: https://findmymobile.samsung.com/

               (how to use: https://www.pcmag.com/how-to/how-to-find-a-lost-android-phone)

[esjliv]

@Craigleclair 

Click here to directly request a SIM Swap or report as lost with the Public Mobile Customer Support Agents (CSA): Submit ticket for a SIM SWAP

And while you have the ticket open get help with your My Account access.

See "How To Change Your SIM Card" at the bottom of this Help Article once you obtain a new SIM card: https://www.publicmobile.ca/en/on/get-help/articles/sim-swap-fraud

[Handy1]

@Craigleclair 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )

[HALIMACS · Accepted solution]

CONTACT CUSTOMER SUPPORT

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 
2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[softech]

@Craigleclair 

message PM support with direct message and ask them to suspend the accont for Lost/Stolen for now

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there