A shipment from order 303207 is on the way

[jonold]

Public Mobile just charged my CC and is sending a new Sin Card which I NEVER ordered. Why did this happen and where can i get a refund?

[CountyDownIeUk]

How many users that complained, have just recently created a community account?

[dabr]

TBH, the number of glitches in PM's system recently are becoming unacceptable!

[dust2dust]

Some IT flunky found a switch and wondered what does this do. Flip. Oh. I was wondering what all those messages were for he thinks.

Or maybe he's actually the experienced senior tech shaking his head at the newbies without a clue. And he's catching things up everywhere. Let's hope.

[dabr]

@jonold    You can ignore that as another customer has received confirmation from CSA's that emails about SIM cards are being sent in error.  Do you actually see a charge for this SIM on your CC?

Here's the link to that thread:  https://productioncommunity.publicmobile.ca/t5/Get-Support/triple-punch-sim-card-order-i-didn-t-plac...

[softech]

@J_PM  @CS_Agent can you confirm if PM system sent  the email wrong to big number of users?  At least 5 to 10 complaints in the past hours.  Was that just wrong email sent or PM did make the wrong charge??

[RossN · Accepted solution]

@jonold 

you need the help of a cs agent to inquire and ask for a refund

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here                               

           check your community envelope for a reply

[softech]

@jonold 

looks like it's a system glitch. Maybe  PM just sent the wrong email. Check your credit card to see if PM actually charged you first. If they did charge you, opened a ticket with PM support and asked them to investigate

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there