@darlicious wrote:
@JL9
I couldn't agree more. The fact that you cannot track your referrals whatsoever is a complete and utter fail on pm's part.
Yes that is like a slap in the face.....as some of us work diligently to add to the customer base.
Taking their word for it is unacceptable and in my opinion they should be required to honour all referrals every month for as long as you are a customer until they introduce tracking of referrals that is at least equal to the tracking $$ rewards customers have access to in their rewards accounts.
Yes unfortunately the changes to the web site, riddled with errors, only increase the lack of credibility of it. Trust, confidence and pride needs to be enhanced for sure.
There must be some must federal standards they are required to follow when administering a loyalty program.
ha ha like Air Miles......nope!! Now that was funny 😄
@CountyDownIeUk
You are the expert in this regard....what is missing from the excel file when downloading the usage history? It seems pretty comprehensive from my untrained eye.
It is hard to explain. Downloaded files.....some are XLS and others you have to download as a PDF then copy and paste into excel. Then massage the string with delimiters, then run text to column...is a PITA. Copy and paste of text from PM used to fall into columns on its own. I imagine some people, for some reasons want to keep for ever...every call and text record possible. I just like to use excel to analyze and improve my costs and add ons. But I am sure there are many other reasons.
Has your missing referral $1 gone beyond 90 days?
5 numbers show.
$4 credit shows.
2 accounts of 3 with an imbalance
So I guess that in 90 days 1 number might drop????? I have recorded the date of imbalance. What else can I do? If it comes back then I should be using a different referral code. I want to be able to manage things.
Which one...who knows??
Is one suspended and coming back?
Is one ported out and website not working properly?
CSA cannot help.....and ticket was never answered.....so absolutely no point to request a solution from a CSA. Does not build confidence in the system either . And the points side of system was condensed and it too does not build confidence.
