*611 how to top up my phone

[Oni2]

*611 doesn’t work anymore. The call drops when I try to top up my phone 

[hTideGnow]

HI @Oni2   you can top up but you still leaving PM?

No carrier can give you service with 100% uptime.  

[Oni2]

Thank you so much! The 1855 number worked! I was able to top up my phone! Now I’m finally leaving Public! It’s the absolute worst! Thank you again!

[dust2dust]

Did you keep trying 611? I find it does eventually go through. You can use the toll free number from any phone. You can also use the real time payment method in some stores.

[computergeek541]

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@Oni2 wrote:

I can’t top up my account because *611 doesn’t work. It just hangs up as if the ball is being dropped. Call doesn’t go through. I’ve rebooted my phone multiple times 

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Please use the free number provided earlier or use selfserve.publicmobile.ca to apply the top up payment.

[hTideGnow]

HI @Oni2 

I saw you keep posting but the message was gone

HI @Oni2   yes, ongoing problem with *611

Try to call 1-855-4PUBLIC , enter your phone number and it will give you the same *611 menu after.  Check if it works

if the long number does not work too, submit a ticket with CS agent to reset the password for My Account

at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Oni2]

I can’t top up my account because *611 doesn’t work. It just hangs up as if the ball is being dropped. Call doesn’t go through. I’ve rebooted my phone multiple times 

[BKNS27]

@Oni2 

Did the top up on your account go through?

Check your account to see if it is Active then reboot your phone by powering off then back on.

[Meow]

Check if your account is active (use computer). Reboot your phone (turn off, wait, turn on).

[Oni2]

None of my calls go through and not receiving anything. Sounds like the calls are being dropped. It’s been 2 days now no service 

[dust2dust · Accepted solution]

Keep trying. You can also use 1-855-4pu-blic from any phone. Are your services working?