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611 IVR Menu System

Mayor / Maire

611 IVR Menu System

Seeing as how some unknown username called Anonymous can't edit the original, I thought I'd reproduce the chart to reflect the changes in roaming and update some other information.

Vouchers can be purchased online from,, and Apparently also via their app. There is a "convenience" fee for these online options. Some may need some prodding to send the right one as I got one with Telus instructions and it didn't work here. But one of them did send a proper one after prodding. xoom was tested a while ago but it came out as Telus.
muskbird does vouchers but can also do real time payments where it goes straight to the account without a voucher pin code.
And of course vouchers are available in many of these fine stores.


The IVR can also be reached by calling 1-855-4PUBLIC (782542) from another phone or with an active service - it will ask for your 10 digit phone number.

611 and the toll free work with T-Mobile. Reachable from the US without add-ons. Manually connecting to T-Mobile may be needed.


* usually returns to main menu (not always). # usually repeats (not always)




Active service:

Upon entering you'll get the following recording.

Payment due date (time if autopay)
It goes on with your Available Funds balance


For the chart:

Choosing Voucher will ask you to enter the 12 digit voucher/PIN #.


Gives a recording of your balance which is just the same as up top.


The following options will need your 4 digit PIN:


Credit Card (from Make Payments):

If you have enough funds in your Available Funds then it will say 1 for manual choices after selecting credit card.

Choosing Amount Due will then take the amount that you need to pay to renew.


For buying add-ons, after selecting, press 1 to conclude.

International is crossed out because it doesn't seem to work.


Gives a recording of your different remaining amounts in data and international calling add-ons.
Then invites you to press 1 to go buy add-ons which goes to the add-on section



It will say Change if already setup
It goes ahead and sets it without confirmation. If already set then it turns it off. So it's like a toggle.

Removing offers no confirmation


Suspended service:

Tells you the service is suspended and goes straight to Make Payments.

It then invites you to go back to the main menu. Press * to do so.


Town Hero / Héro de la Ville

@dust2dust great info


Thanks @dust2dust   Great post

Great Citizen / Super Citoyen

@dust2dust Thanks.. Good info

Mayor / Maire


Muchos gracias senor! I will be adding it as a link on a couple of my posts.


Too bad pm didn't fix a few things like add the $5/500 min add on to replace the broken international spot. US is the $15/1000 US min add on?

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