I thought I'd put this together. Searching 611 through 5 pages didn't get something like the voicemail graphics here nor detailed information. Which is kinda surprising but of course maybe I didn't search hard enough. 🙂
Vouchers can be purchased online from recharge.com, canadiancellsupplies.com (may be sold out when you try) and ding.com (looks like Instant Top-up but it's not). doctorsim.com appears to be instant top-up too but you actually get a voucher. Apparently also crypto.com via their app. Expensive fees for several of these options. Some may need some prodding to send the right one as I got one with Telus instructions and it didn't work here. But one of them did send a proper one after prodding. xoom does not sell Public Mobile vouchers nor do Instant Top-up even though it looks like it.
The IVR can also be reached by calling 1-855-4PUBLIC (782542) from another phone or with an active service - it will ask for your 10 digit phone number.
611 works with T-Mobile. The toll free works with both. Reachable from the US without add-ons. Manually connecting to either roaming partner may be needed.
* usually returns to main menu (not always). # usually repeats (not always)
A big gotcha at the bottom to look out for.
Upon entering you'll get the following recording.
Payment due date (time if autopay) It goes on with your Available Funds balance
For the chart:
Choosing Voucher will ask you to enter the 12 digit voucher/PIN #.
Balance: Gives a recording of your balance which is just the same as up top.
The following options will need your 4 digit PIN.
Credit Card (from Make Payments):
If you have enough funds in your Available Funds then it will say 1 for manual choices after selecting credit card.
Choosing Amount Due will then take the amount that you need to pay to renew.
For buying add-ons, after selecting, press 1 to conclude.
X* Seems buying an international long distance add-on is disabled. And there never was the Canada-only one.
Usage: Gives a recording of your different usages in any add-ons. Not really accurate to all the add-ons. Possibly total data of add-ons and plan data. Then invites you to press 1 to go buy add-ons which goes to the add-on section
It will say Change if already setup It goes ahead and sets it without confirmation. If already set then it turns it off. So it's like a toggle.