50% off for 3 months did not take

[Waclaw]

Hello, I just signed up a few moments ago and the 50% off for 3 months code did not take.  My code is xxxxxxxxxxxx, it showed it as accepted but I am being charged full amount.

Can someone adjust this manually please and apply the promotion?  Thanks

[Waclaw]

It is not a referral code, it is an Amazon 50% off for 3 months promotion.  My son signed up for an account moments after me and it worked on his account, I can confirm.   

[computergeek541]

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@Waclaw wrote:

Hello, I just signed up a few moments ago and the 50% off for 3 months code did not take.  My code is xxxxxxxxxxxx, it showed it as accepted but I am being charged full amount.

Can someone adjust this manually please and apply the promotion?  Thanks

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That did not loook like a promo code but rather a referral code.

[eddieO · Accepted solution]

@Waclaw in the community forum no one will have access to your account so you will need to contact a support agent but they should be able to apply the promo code for you.

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)