I would suggest you take it up with a CSA.
Start the process here. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
I can tell you that I received 2 emails from PM....one with my referral code to me and then another that can be interpreted that any code could be used. A number of requests confirming if any code could be used went upon deaf ears!! Some here said yes. I would suggest you use this pic, once the CSA responds. See pic.
This says to ALL EXISTING CUSTOMERS
@CountyDownIeUk I'm in a similar situation.
I activated an account on September 1st using a friend's referral code, but they were under the impression that all three (3) of their existing accounts were eligible for the $25 RAF bonus offer, so they gave me a referral code that wasn't specified in the email from PM.
In My Account > Payment History, I see the usual $10 Reward RAF Bill Credit on September 3rd, indicating that I used a referral code successfully, but nothing since then.
I signed up with PM to take advantage of the $25 RAF Bonus offer. If I had known that only certain accounts were eligible for the offer, then I would have been adamant about using the referral code that was specified in the email from PM. Or maybe I should have activated with Lucky Mobile instead because they have a $50 RAF Bonus promotion right now.
I'm not sure what else I can do aside from wait and hope that things sort themselves out. I wish I didn't have to contact customer support just to sort this mess out. If PM had been more explicit and clear about eligibility, then there wouldn't be so much confusion about it after the fact.
@Mindy208 Did you receive the $5 RAF credit yet?
@hTideGnow The credit is listed as "RAF August $5" on September 9th in your screenshot, so perhaps users who activated in September would only see their first credit some time in October, as it would be listed as "RAF September $5", who knows?
Well you are still ahead. ☹️
But it was very clear to use the referral code only once.
What is as clear to me as mud......I used a different referral than what was in the email from PM......and don’t know if it was eligible**.....nor do I see the RAF $5. PM is very poor in the process.
I will wait a bit and ask “what if” the person that used my code suspended his account?
** But I do have a second email that says it should be.
Sorry @GR everyone is entitle to just one of this $5 x 5 months special bonus for referring. So, you will only get one $5 x 5.
But all 3 of your friends you referred will get the $5 x 5 as well
It said in the fine print
Customers must use their unique referral code. Limited to one credit per customer. Offer ends September 2, 2022 11:59PM EST, referred customer must activate by that time.