5 Months with PM and without notice, my phone number is changed.

[cynk11]

How is this ok to have my business compromised twice since Christmas 2021?  Lost revenue, a Christmas alone, Boxing Day is my oldest daughters birthday MISSED, and lost loyal customers as I went almost 2 weeks with no phone due to line 2 on the address bar being filled out...??? Remove the box for an address 2?  Seems like common sense to me?  Now with no warning, no email, NOTHING just a new number to my surprise when I woke one day last week.  Locked out of all my accounts due to the fact I can not access any of my accounts without my text authorization from my phone which was my phone number for over 17 years now. I need my phone number back.  IMMEDIATELY  

[JL9]

Sim card fraud would most likely shut your account down altogether so it is definitely odd if you just got a random new number, connecting with a CSA can definitely help you sort this out

[softech]

@cynk11   But your SIM is working except with a different number?

If your sim card is working but just a different number, it is less a concern.  Maybe you need to change your My Account login credentials.  

I suggest you to open a ticket with PM Support and understand why the phone number was changed first.  If you got the number from PM and not ported into PM, I think you have a chance to get the number back

[BKNS27]

@cynk11 

Something is funny happening with your account. Maybe you have been hacked.
I would strongly suggest you contact a CS_Agent immediately for them to investigate what happened. 
You will need to create a ticket for an CS_Agent via SIMon Chatbot below or private message them above to investigate.

They are available between 6:00am to 10:00pm EST but you can contact them now and they will get back to you in the morning. Keep your eyes on the envelope icon above for a reply from them.

[JK8 · Accepted solution]

@cynk11 

Contact an agent to see what is going on.

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

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Keep an eye on the envelope icon in top right hand corner for a reply from the agent.