$34 Canada/US Plan Removed?

[NeelM]

EDIT: Support was able to resolve the issue.

Hi, I recently switched to the $34/month 50gb Canda/US Data and unlimited Canada/US minutes plan. Below is the screenshot of the specific plan I switched to (expired Mar 4). 

For some reason, when I check my current subscription it's not the same plan above. It's an unlimited 50gb plan with NO US data or text/calling. The only subscription change I made was from my previous plan to the above one on renewal. Has anyone else experienced this?

[fixin]

@colleeno - I just got mine on the 20th of March and it did decide to go with the Canada - US $34 50GB plan.

[colleeno]

I have seen a few other posts that have had this same situation. My plan was set to change to the $34/50GB Canada-US on my upcoming renewal at that time (which was on March 6) and it was successfully completed. My husband is on a 90-day plan so his is set to change to that same plan on May 27. I wonder if it will actually happen? I do know he will lose his 240GB data gift but he doesn’t use much data anyway.

[fixin]

@NeelM - Please submit a ticket with CS_Agent:

⬇️Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Oh and can you make calls to the US? View here: https://www.reddit.com/r/funny/comments/pufag/a_phone_number_to_rick_roll_people_with/

For the number call that... it will play Never Gonna Give you up, and that is a way to make sure that you have US plan.

[Handy1]

@NeelM  Check your payment page se if it says the correct plan details . If not contact support to fix 

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send private message to support .

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437