2 new lines, both cannot receive incoming calls.

[Po-Ming5]

Went to Telus, told me to go to Koodo. Went to Koodo, told me there’s no support available.

So who is able to get both of these cell plans out of “port limbo”?

[BKNS27 · Accepted solution]

@Po-Ming5 

You go to the carrier you are porting your number into so if you are porting into PM then type in Submit a Ticket on SIMon Chatbot on bottom of page or private message a CS_Agent on the envelope icon above.

BTW, you can only have 1 line/1 email address so if you have 2 lines you need 2 email address to active the SIMs.

Also, you need to leave the old SIM in your phone during the porting process and reply with YES you are porting over to PM. There is 90 minutes for you to reply. If you didn't reply or replied too late then a CS_Agent will restart the porting process.

[dust2dust]

How long ago did you try to port?

The confirmation text mentioned above goes to the old sim. That needs to be in a phone when porting to confirm.

[Dunkman]

@Po-Ming5 

More details would be helpful.  

Did you port your number to Public mobile?  From which company? How long ago?

Did you receive a port request text from your original carrier? Did you respond yes?

What about incoming texts? Does data work?