1 GB not in account?

[chilejoy]

I was emailed an offer to exchange points for 1 GB but I am not seeing it in my account balance? Where is it? Can you please help me?

[chilejoy]

Thank you, Thank you! It worked and it’s there! 👍🏻

[softech · Accepted solution]

@chilejoy is that 10 Public Points for 1GB?

Usually the redemption is instant.  It is not there, could be because you are still reading old cached page.

Login to My Account https://selfserve.publicmobile.ca/ again using Incognito mode (Or Private mode on Safari) and you should see the 1GB data there under My Add-ons section

Or you login to My Reward https://www.publicmobile.ca/myrewards using Incognito mode (Or Private mode on Safari) to confirm if the transaction took place and PM took the points already

add:  

If the redemption status of an item is “pending,” sit tight! We’re working on getting your redemption processed and your item added to your account. If the status remains pending for more than 48 hours please contact us for support.

If the redemption status of an item is “error,” there was an issue with the processing. Please try redeeming the item again. If the issue persists, please contact us for support.