why my phone can not receive phone call

[g19947]

Can someone tell me why my phone can not receive phonecall

[Cyber]

@g19947,

For a new activation, it could take up to one hour to be up and running.

If it's still not working after that delay, I suggest you to send an email to Public Mobile so they can lookup your account.

How to send an email ?

Click on this link : https://publicmobile.ca/en/on/contact-us

Then, at the bottom right of the page, click on "Email away" button.

  - Choose "Technical Issues"

  - Choose "Calling and Text Messaging"

  - Choose "Voice calls not working"

  - Choose "The problem affects all my calls"

  - Choose "My phone is receiving a signal"

  - Choose "I believe my account is paid and up to date"

  - Choose "I have not tried a SIM card in another phone"

Then click on "Email Us" and fill up the form.

An agent from Public Mobile will try to answer you ASAP.

[Martin]

Hello,

What make and model do you have?

According to your self-serve account, is your phone's status active? If not, make a payment.

Often, all that is required for service to resume is to remove the battery, if removable, and the SIM card. Wait 15 minutes and reinsert. Then, restart your phone.

Lastly, did your phone ever have service? If so, what did you do immediately preceding your phone losing service?

Cheers.