hi when i transfer my tel nr from old provider i typing wrong account nr and my phone dont working what i can do to corected my account number
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You account from your old provider must be in good standing and paid while you are doing the transfer.
You can fill the porting form from your self-serve account here.
If the porting fail, you have to send an email to Public Mobile.
How to send an email ?
Click on this link : https://publicmobile.ca/en/on/contact-us
Then, at the bottom right of the page, click on "Email away" button.
- Choose "SIM & Activation"
- Choose "Porting"
- Pick the option that matches closest to what you’re looking for help with.
Then click on "Email Us" and fill up the form.
Please note :
Porting a mobile number takes around 2-4 hours.
Porting a landline number takes 7 to 14 business days.