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Good Citizen / Bon Citoyen

unknown charges on master card from PM

Last month I got 4 messages on master card from Public Mobile charging me for calls.  I didn't think PM did this.  Plus I didn't make the call to or from and don't know the number, although I think it is a U.S. PM no.   Phone is:  855-478-2542.  Anyone know anything about this?

thanks

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Great Citizen / Super Citoyen

Re: unknown charges on master card from PM

customer support.jpeg

@ravendancer I suggest talking to customer support:

 

https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

 

Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM PM EST

 

 

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Mayor / Maire

Re: unknown charges on master card from PM


@ravendancer wrote:

Last month I got 4 messages on master card from Public Mobile charging me for calls.  I didn't think PM did this.  Plus I didn't make the call to or from and don't know the number, although I think it is a U.S. PM no.   Phone is:  855-478-2542.  Anyone know anything about this?

thanks


Thats a Public Mobile number.

PM doesn't bill you later for anything....it's a prepaid service. Did you order data or upgrade your plan ?

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Great Citizen / Super Citoyen

Re: unknown charges on master card from PM

That seems to be the Public Mobile phone number. Did you contact them lately over the phone? Or did they contact you?

Perhaps its not a toll-free number?

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Great Citizen / Super Citoyen

Re: unknown charges on master card from PM

@ravendancer @login to your self serve and see if you have any charges 

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Model Citizen / Citoyen Modèle

Re: unknown charges on master card from PM

@ravendancer 

 

There are no charges for additional calls. Everything is prepaid so you get charged only for your plan and add ons. Can you confirm the charges by going into self service and looking at your Transaction History:

 

payment.jpg

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Mayor / Maire

Re: unknown charges on master card from PM


@ravendancer wrote:

Last month I got 4 messages on master card from Public Mobile charging me for calls.  I didn't think PM did this.  Plus I didn't make the call to or from and don't know the number, although I think it is a U.S. PM no.   Phone is:  855-478-2542.  Anyone know anything about this?

thanks


@ravendancer  Public Mobile is strictly a prepaid service and will not charge you on your MasterCard for calls. That number in fact is the Public Mobile number so the only thing I could think of is someone called it and funded you account with those amounts using you credit card on file, (do you have AutoPay enabled with that MC on file?). Dial *611 are those amounts in your balance or even better access you selfserve account and check you payment history for the above period to see if top-ups were made into your account.

 

Has the MasterCard above been added to your account via selfserve to enable AutoPay?

 

This is another reason why PM needs to fix this asap!

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Good Citizen / Bon Citoyen

Re: unknown charges on master card from PM

thank you for responding.   I have checked out my 'view your usage' and there is nothing on there.  So, I think it is a scam of some sort.  I am trying to get information from a moderator and hopefully that will clear things up.

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Good Citizen / Bon Citoyen

Re: unknown charges on master card from PM

Yes I have auto-pay so I will have to check further to see what is happening.

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Mayor / Maire

Re: unknown charges on master card from PM


@ravendancer wrote:

thank you for responding.   I have checked out my 'view your usage' and there is nothing on there.  So, I think it is a scam of some sort.  I am trying to get information from a moderator and hopefully that will clear things up.


@ravendancer  You need to select the Payment History link. Make sure the date range selected covers the date those charges appeared on your MC. If those charges appear in your Payment History as top-ups then what I mentioned above is what happened.