08-09-2019 08:19 AM - edited 01-05-2022 08:31 AM
I moved my phone # from Telus to PM on Wednesday, purchased new SIM card... but instead of Telus # , WOW Rep inserted my home # to PM system...what next
08-09-2019 08:34 AM - edited 08-09-2019 08:35 AM
@remekkl wrote:I moved my phone # from Telus to PM on Wednesday, purchased new SIM card... but instead of Telus # , WOW Rep inserted my home # to PM system...what next
Hi @remekkl
You'll have to contact Moderator_team to get this sorted out. Please note that response varies up to 2+ days.
Please mention that "WOW rep put wrong phone number in port request". Hopefully the Moderator can get back to you before the port request is complete.
Meanwhile you can also contact the provider of your home phone to possibly put a stop on the port request.
08-09-2019 08:28 AM
You can contact a moderator. Moderator can be reached at https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-09-2019 08:27 AM - edited 08-09-2019 08:29 AM
@remekklIf I am understanding you correctly, the representative at Wow ported (ie moved) your home number to Public Mobile instead of your Telus cell phone number? What happens when you call your home number? Does your home number still ring? If so there is still a chance for you to contact to moderators to stop the port.