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Great Neighbour / Super Voisin

texts won't send

Hi my plan includes text messages but today I tried to send a text to two people and it wouldn't send both times. Can you help me? Is this the only way you help customers with technical support??
Town Hero / Héro de la Ville

Re: texts won't send

Hi @omnivor

The community is where you post for other customers to help you, it is a public forum.

In regards to the issue with your phone, have you tried resetting the device or removing and then re-inserting the battery?

You could also log into your Self-Serve account to make sure your payments have gone through.

Mayor / Maire

Re: texts won't send

Hi. @omnivor, are U on a Grandfathered Plan? or the New Pick your own and chque-out plan? If so, New plans ONLY HAVE Canada-Wide Text, NOT GLOBAL texts yet

Mayor / Maire

Re: texts won't send

@omnivor,

 

Please note that premium, subscription-based messages, and messaging to and from non-Canadian numbers, are not included.

 

 

I suggest you to send an email to Public Mobile so they verify your account.

 

 

 

How to send an email ? Click on this link : https://publicmobile.ca/en/on/contact-us

 

Then, at the bottom right of the page, click on "Email away" button.

 

  - Choose ""

  - Choose ""

  - Choose ""

  - Choose ""

  - Choose ""

  - Choose ""

 

Then click on "Email Us" and fill up the form.

 

 

An agent from Public Mobile will try to answer your email ASAP.