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Good Citizen / Bon Citoyen

text msgs not sending / Emergency calls only

Got a SIM card and phone number last Saturday...been texting fine all week and this morning.  This afternoon texts not sending, and says "emergency call only" where previosly said "public mobile" thought all bars are there for network.  Acct is all paid up on $15 plan.  I selected a phone # from public when activated sim card. 

 

Restarted phone....nothing

Powered down and removed Sim and reinstatlled....nothing. 

Don't think I have received texts either since this afternoon. 

 

 

 

Mayor / Maire

Re: text msgs not sending / Emergency calls only

 

It could be a SIM issue or a phone issue. I guess it's possible it could also be a Network issue.

 

Do you have another phone, or someone else's PM sim to try to see if we can narrow down the issue?

Great Citizen / Super Citoyen

Re: text msgs not sending / Emergency calls only

Try a different phone to verify it's not the sim card. If the phone is used maybe it's blacklisted.

Good Citizen / Bon Citoyen

Re: text msgs not sending / Emergency calls only

Its a samsung J1 been using it all week. 

I do not have another phone to try the sim card in 

Oracle

Re: text msgs not sending / Emergency calls only

@HL1979 , I would start by checking the account to see if there is anything that looks off in the account.  If possible, try the SIM in a different phone and a different SIM in the affected phone.  

Good Citizen / Bon Citoyen

Re: text msgs not sending / Emergency calls only

I verified account before I came on the community, all is paid up and set to autopay on Dec 23, said account was active.  No I do not have another phone. 

Mayor / Maire

Re: text msgs not sending / Emergency calls only

Check with some of your friends or a local Public Mobile SIM provider and see if anyone there can try your sim in their phone and theirs in yours. It's really important to identify the issue or you can spend hours shooting in the dark.

Great Citizen / Super Citoyen

Re: text msgs not sending / Emergency calls only


@HL1979 wrote:

I verified account before I came on the community, all is paid up and set to autopay on Dec 23, said account was active.  No I do not have another phone. 


You could try borrowing a phone from a friend to test your sim card. If all else fails contact the moderators (Green ? in bottom right corner).

 

Goodluck

Mayor / Maire

Re: text msgs not sending / Emergency calls only


@Ed404 wrote:

@HL1979 wrote:

I verified account before I came on the community, all is paid up and set to autopay on Dec 23, said account was active.  No I do not have another phone. 


You could try borrowing a phone from a friend to test your sim card. If all else fails contact the moderators (Green ? in bottom right corner).

 

Goodluck


It might be a good idea to get a moderator involved just in case the final answer requires their intervention.

 

Creating a support ticket:
Explain your issue to SIMON, seen below:

simon.PNG

 

Use as few words as possible to allow the BOT to understand. Answer his questions until you get here:

Spoiler
submit_ticket.PNG

 

Click on "Submit a ticket" and the Moderator team will respond to your concern, usually within 48 hours.

Alternatively, you may send a private message to moderator through the following link :
Contact @Moderator_Team

About @Moderator_Team
Moderator Hours
Monday-Friday: 8AM- 12AM EST
Saturday & Sunday: 8AM-10PM EST

Good Citizen / Bon Citoyen

Re: text msgs not sending / Emergency calls only

Thanks for the tips I have contacted Simon and ordered a ticket prior to coming on here but was hoping someone else had an answer as it looks like it may take some time to get a response due to day/time.