reset password is not working.

[apmeurig]

Reset password for account in not working (obviously it's not for this account)

How do I contact a moderator to reset for me?

[Anonymous]

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@Noahshep wrote:

Help!!

my son has forgetting his logon and password for his phone.

He’s trying to change his plan and we can’t do it from calling 611

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Did you try the "Forgot your password?" link?

[Lieux]

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@Noahshep wrote:

Help!!

my son has forgetting his logon and password for his phone.

He’s trying to change his plan and we can’t do it from calling 611

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You can reach the moderator for help here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and explain what happened. They will help you. Waiting time is few hours to 2 days.

[Noahshep]

Help!!

my son has forgetting his logon and password for his phone.

He’s trying to change his plan and we can’t do it from calling 611

[CS_Agent]

Hi there,

I just sent you a private message to help you to reset your password! 😉 

See you there! 

cheers,

Celsina 

[popping]

Pro tips for PM subscribers:

Moderator help wait time is up to 48 hours.  To reduce down time, you should save your security question and PIN number some where that you can access quickly.  If you have multiple PM accounts, you should save the email address used in each PM too.  If you cannot access your self-serve account, nothing you can do but wait for moderator help.

[popping]

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@apmeurig wrote:

Reset password for account in not working (obviously it's not for this account)

How do I contact a moderator to reset for me?

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I just tried the "Forgot your password" link on the login page.  After supplying my email address and the answer of my security question, I received my reset password email in less than 1 minute to change my password.

Try it again unless you forgot the answer of your security question which you supplied during activation.  Then, you need to send a private message to moderator for help.

[Lieux · Accepted solution]

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@apmeurig  a écrit :

Reset password for account in not working (obviously it's not for this account)

How do I contact a moderator to reset for me?

---

Here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and explain what happened. They will help you. Waiting time is few hours to 2 days. Be patient.