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"Photos" Button Broken When Creating a Post?

7789849803
Mayor / Maire

Hey all,

 

I'm checking to see if anyone else is facing the same problem as me. For the last several days - maybe a week or so, I've been unable to post a picture as part of a post (whether in a new thread or a reply). When I click the "Photos" button in the toolbar above the WYSIWYG text editor, nothing happens. I've tried this on multiple browsers, with the same result.

 

If others are facing the same problem, we can escalate this to PM staff. But I wanted to check with others on here first.

13 REPLIES 13

You bet, @srlawren. I see something broken, I create noise 🙂

srlawren
Retired Oracle / Oracle Retraité

Thanks @7789849803!  Funny, I mananged to miss this thread entirely until now, but did run into this issue a couple of days ago too.  I didn't think to report it--I assumed it was the network folks at my work blocking the site as they do for many online services involving storage and/or photos.  Good to know it wasn't that, and that I can start using this feature again. 


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Looks like this has finally been resolved - the images button is restored to what it used to be a month or so ago, and it seems to work as intended, as well.

 

Thanks @David_J!

Thank you so much for your response, @David_J, and for having your team look into this!

David_J
Public Mobile
Public Mobile

Hello - thanks for highlighting this. The platform is currently set to allow posting of images by clicking the 'Photos' button in the rich text editor...however, as pointed out, that isn't happening. We are investigating, but don't have an idea of the problem, so it's tough to predict what the fix is and how long it will take.

 

The workaround using <img src="image link"> that @NDesai suggested is a good one though.

 

We'll keep you posted as we get more information. Enjoy your Friday everyone!

Good to know - thank you @NDesai!


@7789849803 wrote:

Another strange behavior I've noticed very often starting in the last month or so is that posts that I have previously read all show as unread (shown in bold in the "Latest Posts" section) whenever someone posts something new in the same thread.

 

So everytime someone posts a reply, the last 2-3 posts on that same thread show as unread for me. Does anyone else see this as well, or is my browser/cache going nuts?


I dont have that....whenever i read the post, it becomes read right away..

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7789849803
Mayor / Maire

Another strange behavior I've noticed very often starting in the last month or so is that posts that I have previously read all show as unread (shown in bold in the "Latest Posts" section) whenever someone posts something new in the same thread.

 

So everytime someone posts a reply, the last 2-3 posts on that same thread show as unread for me. Does anyone else see this as well, or is my browser/cache going nuts?


@dhanadhan wrote:

Also, in this thread, i see @7789849803 post is first and but i believe post #2 suppose to be at the top...


Wow - you're right about the incorrect order of posts in that thread! But I suspect it has something to do with starting a thread with "Re:" in the title.

 

Thanks also for pointing out the img HTML tag trick!

If you really want to post a pic, you can go to HTML tab and put the image link in the following tag. 

 

<img src="image link">

 

Example

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I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.

Also, in this thread, i see @7789849803 post is first and but i believe post #2 suppose to be at the top...

______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.

I just tested it and yup not working. 

 

Another thing, few times yesterday i tried posting in one of the thread i was tagged in, and the post would not show up. 

 

There is definately something going on....

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I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.

IWIK
Town Hero / Héro de la Ville

Yup, you're right

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