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Great Neighbour / Super Voisin

port phone number

I need to switch my Koodo number to Public Mobile

Model Citizen / Citoyen Modèle

Re: port phone number


@warrenmann wrote:

I need to switch my Koodo number to Public Mobile


Please contact the @Moderator_Team  only they have that ability (response time is anywhere from 48 to 72 hours) , welcome btw 

Oracle

Re: port phone number

Just to clarify, the number being ported is with Koodo prepaid?  If so, contact the moderator team as already recommended.  If it is with Koodo postpaid, then use self serve account.  

Model Citizen / Citoyen Modèle

Re: port phone number

Activate you SIM with a new number.

 

After your new SIM is working, port your number from your Public Mobile account https://www.publicmobile.ca/en/qc/get-help/articles/change-your-phone-number
Don't ask Koodo to cancel your phone before your number is ported to Public Mobile. Your Koodo plan should be cancel with port request.

 

If your number is not ported after one day, ask Moderator_Team to help https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Public Mobile Moderator Team: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/...