Please refer to my private messages
I'm really sorry you've been having issues with your port
I called our port team and they told me your port did not go through because you provided an IMEI that was invalid. Could you send me your Wind account number in a private message so I can resubmit the port?
This had become very big concern for me that I have no incoming calls and we use this as a primary number for our small inhouse daycare. we really need this number porting incoming fixed
When there is a porting error, it is actually the old carrier that rejects the request and returns an error code. I understand that you'd like more timely responses from Public Mobile staff, and that's fully understandable.
As for the IMEI being incorrect or not, I strongly believe that the IMEI and PIN should almost never be used. Just the account number is almost always best.
This is why:
-PINs can be forgotten and can also be changed by the customer or customer service
-IMEI numbers can also change because people can use multiple different phones in a short period of time; also, the IMEI of the most recent phone used might not actually be the IMEI the carrier has on record; sometimes IMEI on the packaging won't always match that of the phone itself
but, the old carrier's account number is always constant, cannot be changed, and there's no guessing or memorization to factor in.
When porting, it is always best to only provide 1 of the above following pieces of verification information for porting. Including more than 1 of the above actually increases the risk of a failed number porting.
The above was really just for anyone planning to port in in general, but this next part is specific to your situation. Sicne you need your incoming calls to work for business purposes, please re-instert your Wind sim card into your phone for now. Until the porting process is complete, your Wind service is supposed to keep working. When people are trying to call you, those calls should be still ringing at the Wind end.
Thank you for reply. I dd what you said by inserting the old wind sim card and incoming is working. Now i just wait for the port to be forwareded.