04-08-2019 12:15 PM - edited 01-05-2022 07:07 AM
Hello there
I just reactivated my daughter's iphone on April 1st she had data then. with in a couple of days her phone is saying her data is capped. Now she has no data. Can anyoneplease tell me what is going on? ty
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04-08-2019 01:25 PM
did you check her plan? does her plan include enough data to not be used just by downloadin g couple of apps. for example @PM lowest data plan has only 250mb limit.
04-08-2019 12:34 PM
@thechunkyknot wrote:She forgot to make her payment so her plan was suspended. So once we made her payment her service was reactivated.
So you are saying she got no data after just renewing her plan? If yes, log in to her self-serve account and see if the plan detail shows data. Also make sure data is available to use. If you don't see that, you might need to send a private message to the Moderator_Team and they will get in touch with you shortly.
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I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.
04-08-2019 12:34 PM - edited 04-08-2019 12:36 PM
Sign into selfserve..look in the box that says data and addons..see if there is anything showing
04-08-2019 12:29 PM
She forgot to make her payment so her plan was suspended. So once we made her payment her service was reactivated.
04-08-2019 12:27 PM
@thechunkyknot wrote:But this is a new reactivation how can she use it all up. when does these plans renew then. I thought your data automaticallty renews when you reactivate your phone.
What do you mean "new reactivation"? Was it suspended and then after a while renewed?
Yes of course plan data would reset on renewal.
What plan are you on?
Maybe you had a data add-on which got used up and then it disappears.
04-08-2019 12:27 PM
On the overview page does it show any data available?
04-08-2019 12:24 PM
But this is a new reactivation how can she use it all up. when does these plans renew then. I thought your data automaticallty renews when you reactivate your phone.
04-08-2019 12:18 PM
@thechunkyknot wrote:Hello there
I just reactivated my daughter's iphone on April 1st she had data then. with in a couple of days her phone is saying her data is capped. Now she has no data. Can anyoneplease tell me what is going on? ty
She likely used it all. Phone OS updates, app updates, downloading stuff, HD videos etc.
04-08-2019 12:18 PM
@thechunkyknot Check the data usage on her iphone and see where she used it all. You can also login to her self-serve account and see the usage. If she has Wi-Fi assist enabled, data sometimes get used when you are on a weak wifi.
______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.
04-08-2019 12:17 PM
Go into the phones settings and change it...it sounds like a phone setting..nothing to do with PM