my daughter just reactivated her phone and now her iphone is saying her data is capped

[thechunkyknot]

Hello there

I just reactivated  my daughter's iphone on April 1st she had data then. with in a couple of days her phone is saying her data is capped. Now she has no data. Can anyoneplease tell me what is going on? ty 

[ramizsyed]

did you check her plan? does her plan include enough data to not be used just by downloadin g couple of apps. for example @PM lowest data plan has only 250mb limit.

[NDesai]

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@thechunkyknot wrote:

She forgot to make her payment  so her  plan was suspended. So once we made her payment her service was reactivated.

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So you are saying she got no data after just renewing her plan? If yes, log in to her self-serve account and see if the plan detail shows data. Also make sure data is available to use. If you don't see that, you might need to send a private message to the Moderator_Team and they will get in touch with you shortly.

[Metal1967]

@thechunkyknot 

Sign into selfserve..look in the box that says data and addons..see if there is anything showing

[thechunkyknot]

She forgot to make her payment  so her  plan was suspended. So once we made her payment her service was reactivated.

[Anonymous]

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@thechunkyknot wrote:

But this is a new reactivation how can she use it all up. when does these plans renew then. I thought your data automaticallty renews when you reactivate your phone.

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What do you mean "new reactivation"? Was it suspended and then after a while renewed?

Yes of course plan data would reset on renewal.

What plan are you on?

Maybe you had a data add-on which got used up and then it disappears.

[Metal1967]

@thechunkyknot 

On the overview page does it show any data available?

[thechunkyknot]

But this is a new reactivation how can she use it all up. when does these plans renew then. I thought your data automaticallty renews when you reactivate your phone.

[Anonymous]

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@thechunkyknot wrote:

Hello there

I just reactivated  my daughter's iphone on April 1st she had data then. with in a couple of days her phone is saying her data is capped. Now she has no data. Can anyoneplease tell me what is going on? ty 

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She likely used it all. Phone OS updates, app updates, downloading stuff, HD videos etc.

[NDesai]

@thechunkyknot Check the data usage on her iphone and see where she used it all. You can also login to her self-serve account and see the usage. If she has Wi-Fi assist enabled, data sometimes get used when you are on a weak wifi. 

[Metal1967 · Accepted solution]

@thechunkyknot 

Go into the phones settings and change it...it sounds like a phone setting..nothing to do with PM