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Great Neighbour / Super Voisin

my daughter did not get her free 30 day activation

my daughter signed up at Wal-Mart and was suppose to her service free 30 days. I had to pay for the first month. please help.

Model Citizen / Citoyen Modèle

Re: my daughter did not get her free 30 day activation


@thechunkyknot wrote:

my daughter signed up at Wal-Mart and was suppose to her service free 30 days. I had to pay for the first month. please help.


@thechunkyknot

You pay upfront for your first 30 day plan..then your second 30 days is the free part...

Mayor / Maire

Re: my daughter did not get her free 30 day activation

@thechunkyknot- You should see a credit in the account within 72 hours (equal to the amount of your base plan - excluding any add-ons).

Oracle

Re: my daughter did not get her free 30 day activation


@thechunkyknot wrote:

my daughter signed up at Wal-Mart and was suppose to her service free 30 days. I had to pay for the first month. please help.


I am not sure what company would give someone the first 30 days free

How to Get this Offer:

  • 30 Days for $0: When you activate a Public Mobile SIM card in-store at a participating retailer on a 30-day plan from January 12 until January 13 2019, you will get your next 30 days of service for $0!
    • Participating retailers include:
      • Walmart
      • London Drugs
      • The Mobile Shop
      • WOW! mobile boutique
      • K-Mobile
      • Select Koodo Authorized Dealers
    • The credit value that you will receive will be equal to the price of the rate plan on which you activated your SIM card. This credit will cover the rate plan cost only. It will not cover additional costs such as Add-Ons.
    • Eligible customers will be credited the 30-day rate plan amount within 72 hours. These credits will count towards your next plan renewal.

* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *
Great Neighbour / Super Voisin

Re: my daughter did not get her free 30 day activation

I paid for the 1st month she was suppose to get the second month free according to Wal-Mart.

Model Citizen / Citoyen Modèle

Re: my daughter did not get her free 30 day activation


@thechunkyknot wrote:

I paid for the 1st month she was suppose to get the second month free according to Wal-Mart.


@thechunkyknot

As mentioned..you will see a credit added to the account within 72 hrs ...equal to the plan that you paid for at activation....which will be used towards your second 30 plan..

Good Citizen / Bon Citoyen

Re: my daughter did not get her free 30 day activation

Don't trust the free stuff

it was promised too and I have never got it

The mostfrustrating part is the response time to any queries. 

Mayor / Maire

Re: my daughter did not get her free 30 day activation


@pbst2000 wrote:

Don't trust the free stuff

it was promised too and I have never got it

The mostfrustrating part is the response time to any queries. 


Why do you suppose thousands of customers aren't on here screaming about their "free stuff"? Because they're all working fine. There will always be some isolated problems with some people. It has apparently been your lucky day.

Yes response times are terrible. Although maybe they've improved somewhat lately due to having seen moderators posting here yesterday. I haven't needed them for any problems since I arrived last May.

When did you sign up and where?

Great Neighbour / Super Voisin

Re: my daughter did not get her free 30 day activation

Your credits may not show up right away. As stated on Public Mobile's site, on the page for this specific offer:

Eligible customers will be credited the 30-day rate plan amount within 5 days. These credits will count towards your next plan renewal.

Eligible customers will receive a confirmation text message when the credit has been applied to your account. 

 

Credits and promotional discounts don't always show up immediately. Even for other utilities/companies, it takes up to two billing cycles.

In this case, it'll take up to 5 days and you will receive a text message that'll confirm once applied to your account.