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araceli40
Great Neighbour / Super Voisin
Pls I can't see my account, because I forget my username and I need change my credit card and my email and I need more internet and another telephone. Pls
3 REPLIES 3

@araceli40,

 

If your account passed the 90 days of grace period without doing a payment, starts when the status shows EXPIRED, then your your account and phone number have been deleted from the system.

 

Your SIM card is also good for trash once the grace period is over.

 

 

 

If your account is paid each month, you may have to call or send an email for your issue.

 

 

 

You can speak to a live representative if you are an older customers (before January 27, 2015).

If this applies to you, contact Public Mobile by phone at 1-855-478-2542 or with your cell phone by calling *611

 

 

After this date, you can ONLY contact Public Mobile by email

 

 

 

 

How to send an email ?

 

 

Click on this link : https://publicmobile.ca/en/on/contact-us

 

Then, at the bottom right of the page, click on "Email away" button.

 

  - Choose ""

  - Choose ""

  - Choose ""

 

 

Then click on "Email Us" and fill up the form.

 

 

 

 

An agent of Public Mobile will try to answer you ASAP.

 

 

araceli40
Great Neighbour / Super Voisin

I don't because the credit card registred my husband my num is 5***********6 my name Araceli Rodrigez

Cyber
Mayor / Maire

 

@araceli40,

 

When was your last payment ?

 

 

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