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incomplete account activiate

rosalindso
Great Neighbour / Super Voisin

I set up account yesterday but not completed because I put a wrong old provider info. I already paid for 90 days plan and my account no. is xxxxxxxxxxxxx, please help me to active my SIM

12 REPLIES 12

CS_Agent
Customer Support Agent

Hi rosalindso and milly_01,

 

Thank you for reaching out to us. 

 

In order to assist you, please send us a Private Message.

 

Cheers

 

Abdoulaye

milly_01
Great Neighbour / Super Voisin
Same here i got new sim to change number and I had 65$ on my online account and I got my plans unlimited call-wide talk for 22,00$ and unlimited international text for 10$ it added another unlimited call- wide talk for 22,00$ I didn't want that i just need money credit back now if possible because i only have 1$ left and my phone still don't work I need my phone on plz fix it !!!!!!!

joe_preiditsch
Good Citizen / Bon Citoyen

I had the same issue with a new account I was setting up for my father, it was resolved fairly quickly. The Mods have been quite helpful with my requests.

jyrii168
Good Citizen / Bon Citoyen

Thanks. I'm just waiting for her reply now. Seems like she's swamped. 

MarieHelene_L
Town Hero / Héro de la Ville

Hey @jyrii168

 

I can confirm that we received your private message about an hour ago and my colleague @Noella_B is currently working on your case. Please allow her some more time and she'll get back to you as soon as possible 🙂

 

Thank you for your patience, 

 

Marie



*Please do not post private info such as: phone number, account number, PIN etc... This is a public forum!*

rosalindso
Great Neighbour / Super Voisin

my inbox shown :

"You have no private message"

jyrii168
Good Citizen / Bon Citoyen

Same thing with me. I've been waiting for a mod reply for a while now. 

 

Paid for services, can't call nor recieve calls. 

Check your right side area of community forum you will see a notification icon and right beside their an envelope icon click on that. That's where you will receive private msg.
** I am not a Mod, please do not include any private info in a private message to me.**

Simon_O
Model Citizen / Citoyen Modèle

Please find user using the search bar Moderator_Team and click on ''Send this user a private message'' or simply click on ''Reply'' next to the message I sent you.

rosalindso
Great Neighbour / Super Voisin

please show me how to access private message

Simon_O
Model Citizen / Citoyen Modèle

Hey there!

 

I am sorry to learn that.

 

I just sent you a private message 🙂

 

For future reference, please be very careful not to post any private information on a public message. 

 

Thank you 🙂

 

Simon

 

 

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