cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Town Hero / Héro de la Ville

Re: forgot my ID and password and want to change my sim number, can anyone please help me


@geopublic wrote:

@Psygineer wrote:

@geopublic wrote:

@jade02 wrote:

forgot my ID and password and want to change my sim number, can anyone please help me


@jade02  Do you have an account with PM? Looks like you just signed up here 8 minutes ago and you want to change your SIM already?


Not everyone makes their Community account the same time they make their billing account though. My parents for example have been on here almost a year and do not have a community account. If they did ever make one it would show whatever day they made it, rather than their actual length of time with PM.


@Psygineer I'm quite aware on how it works that is why my first question was if he had an account with PM. Did you read my post?


I did, you suggested they had just signed up to PM ("you just signed up here 8 minutes ago and you want to change your SIM already?"), I was just pointing out that maybe they only just signed up to the community and that they have had the service much longer. That's all. No need for hostility, I do appologize that I misunderstood what you wrote..

Model Citizen / Citoyen Modèle

Re: forgot my ID and password and want to change my sim number, can anyone please help me

@Psygineer  Maybe it's best if you let the OP answer the question!

Mayor / Maire

Re: forgot my ID and password and want to change my sim number, can anyone please help me


@geopublic wrote:

@Psygineer  Maybe it's best if you let the OP answer the question!


Ladies and gentlemen. Step right up and see...The Amazing Disappearing OP Smiley Happy

Great Neighbour / Super Voisin

Re: forgot my ID and password and want to change my sim number, can anyone please help me

It’s still active n yea has plan on it I just want if switched over to new SIM card but dunno how.... don’t remember the user name n password

Model Citizen / Citoyen Modèle

Re: forgot my ID and password and want to change my sim number, can anyone please help me


@jade02 wrote:

It’s still active n yea has plan on it I just want if switched over to new SIM card but dunno how.... don’t remember the user name n password


What plan are you on? Where did you activate your first SIM?

Great Neighbour / Super Voisin

Re: forgot my ID and password and want to change my sim number, can anyone please help me

OP - From reading the very limited information you have provided, I can only guess at what you're looking for.  There are a few scenarios this can play out, are you staying with PM or going to another carrier?  Which of the following is it, or is it something completely different?

 

1) It sounds like you're looking for a new SIM card, but wanting to keep your original number

2) You're looking at getting a new sim card and, keep original number, reset the password for your ID.

3) You're wanting to get a new sim, a new number, a new ID and password.

4) You're wanting to switch carriers and want a new sim and get a new number

5) You're wanting to switch carriers and want a new sim, but keep the number

 

In any of these cases, only the moderator can help you, we can only suggest possible options.  You may want to "type out your story" concise - short and sweet, a few sentences...

Great Neighbour / Super Voisin

Re: forgot my ID and password and want to change my sim number, can anyone please help me

I got SIM card at Walmart n I’m on the 40 dollar plan

Model Citizen / Citoyen Modèle

Re: forgot my ID and password and want to change my sim number, can anyone please help me


@jade02 wrote:

I got SIM card at Walmart n I’m on the 40 dollar plan


@jade02  Why do you need a new sim? Is there an issue with your current SIM?

Great Neighbour / Super Voisin

Re: forgot my ID and password and want to change my sim number, can anyone please help me

Because I lost my phone so I needed to get a new one ... now I want my number from the one I lost on this new sim card

Model Citizen / Citoyen Modèle

Re: forgot my ID and password and want to change my sim number, can anyone please help me


@jade02 wrote:

Because I lost my phone so I needed to get a new one ... now I want my number from the one I lost on this new sim card


@jade02  To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am (Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm (Eastern).