12-15-2019 03:15 PM - edited 01-05-2022 10:02 AM
I recently activated not seeing offer can we somehow add autopay at same time as I switch my 15 dollar plan too the offer?
12-15-2019 09:09 PM
I believe you will get the 25 dollar credit on your next billing cycle and to be on a safer side wait until u get the credit back and then switch to 15 dollar plan.
12-15-2019 06:12 PM
@dboxtvinfo715 wrote:Wait a sec/ what 25$?credit
I have 15 plan and paid with voucher and now added Autopay after activation . I wander if I can switch to the current offer. I activated dec13 so I rather not wait for jan 13.
will activate sim 3
If you activated on the Dec. 13th, then it's unlikely moderators will be able to facilitate the change. Your only option is to forfeit what you've already for the $15 and activate a new account with the qualifying plan. Just a reminder the this promo offer is good until Dec. 16th, 11.59 pm EST.
12-15-2019 05:53 PM
Wait a sec/ what 25$?credit
I have 15 plan and paid with voucher and now added Autopay after activation . I wander if I can switch to the current offer. I activated dec13 so I rather not wait for jan 13.
will activate sim 3
12-15-2019 05:03 PM
You can add autopay at any time.
It's not clear what plan you set up for. If you set up for a $25 plan, I believe you'll receive the $25 credit within 6 business days. So far as switching to the $15 plan, I don't think it matters when you do it. There's nothing in the Terms and conditions that says you can't change your plan.
Terms and conditions
However, I would likely recommend waiting until your $25 comes in, and then make the change affective NEXT renewal.
12-15-2019 04:48 PM
You could switch to the 25 plan, receive free month, and then switch back to 15 after free month is completed. You will lose any remaining time of the 25 plan, though. PM is a prepaid carrier.
12-15-2019 03:26 PM - edited 12-15-2019 04:45 PM
@rktc_2003 wrote:$15 plan does not qualify for next month $0 promotion
You're right the $15 plan doesn't qualify for the second month free promo offer. Your only option right now is to submit a message to moderators via SIMon here: https://publicmobile.ca.ada.support/chat/
Type 'rep', select 'contact us', select 'submit ticket' and follow the prompts to finish the submission.
Edit: Autopay is automatic for any plan if you have registered your CC on file.
They may as a gesture of goodwill change you over to the qualifying plan, although there is no guarantee. I find moderators will try and resolve issues done in error. Good luck.
12-15-2019 03:19 PM
$15 plan does not qualify for next month $0 promotion
12-15-2019 03:19 PM
If you are referring to free month offer then you would need to activate $25 or higher plan
Effective immediately until December 16th at 11:59PM ET, your next 30 days free when you activate on a $25/mo plan or higher online OR in-store!