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Town Hero / Héro de la Ville

data usage

I have two 1GB listed on my account, I thought it should be used one up and started to use the another, but I checked my account, for the first one, just used 400MB, but another one already used 68MB. 


Accepted Solutions
Mayor / Maire

Re: data usage

@missorange  For some reason the 1gb data add on gifts from pm are not being used chronologically. I had a couple of kb used on the August gift. Then I had to test the data on that account over new years and it used it from the holiday gift. It's like this in everyone's accounts presumably from reports.

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Great Citizen / Super Citoyen

Re: data usage

did you by chance use some of it from the previous cycle?

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Town Hero / Héro de la Ville

Re: data usage

what do you mean by previous cycle, for example, I have two mins usage, one is for 400 mins, another one is 200 mins, I always see one used up, the another one starts count, but the data is not working that way.

Mayor / Maire

Re: data usage

@missorange  For some reason the 1gb data add on gifts from pm are not being used chronologically. I had a couple of kb used on the August gift. Then I had to test the data on that account over new years and it used it from the holiday gift. It's like this in everyone's accounts presumably from reports.

View solution in original post

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Mayor / Maire

Re: data usage

One of your 1GB data-ons should be depleted before the second is used.  If you have plan data, once you use it up then any data-ons start to kick in.  You want to submit a ticket to a moderator by clicking on the question mark on the bottom right to investigate.

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Mayor / Maire

Re: data usage

@Triguy  There's a whole thread about this around the end of december where many people reported and posted screenshots of the data add ons in their accounts. The mods cant do anything.

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Good Citizen / Bon Citoyen

Re: data usage

Seems like one of them is an add-on. So I think previously it must have been only partly used. That's why it shows a bit used up. While the other one is your month to month one. That starts at 0 each month.