can't make calls

[lawgirl]

I need to contact @CS_Agent to port a number.

PLEASE HELP!!!!

[srlawren]

@lawgirl your post is a bit confusing.  Are you a Koodo pre-paid customer trying to port to Public Mobile?   If so, you will definitely need to contact the moderators, using the instructions @mimmo posted.  If you are porting in from post-paid Koodo or any other provider, you can just sign into your self-serve account (follow the My Account link at the top of this and every page) and go to Plans and Add-ons, then Change Phone Number.

[Acekiller]

how long has it been since it is down? did you pay your fees?

[mimmo]

@lawgirl can you provide some more info on your isue.

to contact the mods:

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

[wetcoaster]

We need more information...

Are you an existing Public Mobile customer wanting to port to another carrier?

New customer, wanting to port to Public Mobile? From which carrier?

Have you initiated the port and are waiting for it to complete? How long ago did you start the process?

Be aware that the previous account needs to be active for a successful port.

Port-ins are taking anywhere from a couple of minutes to several days if all the information is provided correctly - while it's in process you are able to use your old SIM card.