about my payment over pay

[medilienne]

Hey there , Friday night  I made a payment online with my credit for my service they charged me twice on my credit card I would like to know please how I can get my money back they charged over charged me

[Acekiller]

Good to hear things get resolved!

[medilienne · Accepted solution]

Yes everything is okay now  just my refund I don't get  yet on my credit card they team was very nice to helping me am very happy with that 

Thank you very much for asking me .Merry Christmas to you 

[passiveegg]

Is there a credit balance on your account? if not please message the moderators directly with your phone number and tell them what has happened. I do not know if they can directly give u a refund, or they may be able to put the other charge has your credit for your next payment. good luck

[closng]

Hi @medilienne,

Sorry to hear that you were charged twice.

In order to get a refund for the extra charges, please send a message to the Moderators using the below link, be sure to include your account number, phone number, pin and your issue and the Moderators will be able to assist you:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[passiveegg]

Is there a credit balance on your account? if not please message the moderators directly with your phone number and tell them what has happened. I do not know if they can directly give u a refund, or they may be able to put the other charge has your credit for your next payment. good luck