First off, make sure your Telus cellular line is active and is making out going calls/in coming calls. Next log into My account on self serve on public mobile, and request a number change. Provide the phone number, account number and pin number. If that doesnt go through, you can contact the Moderater team and provide them the information through a private message. Do not post your personal info online.
Hope this helps, enjoy your day.
Agree, this is something you can do yourself in the self-service. That will be faster than waiting for the moderators, although if you have issues they should be able to help too.
You can't transfer a number "out of service" for 6 months (landline or cell)
The "correct" test of a port-in is the ability to receive incoming calls. PM has a history of allocating the requested number for outgoing calls immediately. Suspect the number in question is not in use.