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Great Neighbour / Super Voisin

Wrong phone number transferred from Telus at Walmart

I just went to Walmart to sign up for Public Mobile, transferring from Telus with the intention of keeping my existing cell number.  The transfer quick and easy....WRONG!  For some reason my old landline telephone number (which has been out of service for 6 months) became my new PM cell number.  Went back to Walmart but they couldn't help.  I do want my old phone number, I want the Telus number that should have been transferred in the first place.  Please help!

Oracle

Re: Wrong phone number transferred from Telus at Walmart

@chrich66  Yoiu can try porting in from your self-serve account. If it does not let you, you will need to send a private message to the Moderator_Team and they will get get this figure out. 


I am not a mod. Do not send me private message with your personal info.

New Here? - Check out Knowledge Base Articles to learn more about Public Mobile.

Town Hero / Héro de la Ville

Re: Wrong phone number transferred from Telus at Walmart

Go into your account and request to change your number, then choose to transfer your number from Telus.
Model Citizen / Citoyen Modèle

Re: Wrong phone number transferred from Telus at Walmart


@chrich66 wrote:

I just went to Walmart to sign up for Public Mobile, transferring from Telus with the intention of keeping my existing cell number.  The transfer quick and easy....WRONG!  For some reason my old landline telephone number (which has been out of service for 6 months) became my new PM cell number.  Went back to Walmart but they couldn't help.  I do want my old phone number, I want the Telus number that should have been transferred in the first place.  Please help!


If you Telus account is still active just login into slefserve.publicmobile.ca or click on the My Account (Top right of this page), login into your account and there is an option to port your number.

 

If it does not work the send a private message to: moderator_team and they will help you. Good Luck!!

Great Neighbour / Super Voisin

Re: Wrong phone number transferred from Telus at Walmart

Yes I guess I should have, but my husband transferred 2 other phones at the same location with no problems I didn't think twice.  Also, it was our old Bell residential number which was canelled more than 6 months ago so I am surprised it let him use it.

Mayor / Maire

Re: Wrong phone number transferred from Telus at Walmart

You can't transfer a number "out of service" for 6 months (landline or cell)

Not possible

 

 

Great Neighbour / Super Voisin

Re: Wrong phone number transferred from Telus at Walmart

Well kav2001c all I know is that we no longer have a Bell landline.  Wish you were my Walmart rep so that this wouldn't have happened!

Mayor / Maire

Re: Wrong phone number transferred from Telus at Walmart

@chrich66 

Hey dont curse me now Cat LOL

 

Something else happened in backend in all seriousness

Walmart could not have physically done this

 

It seems most likely error is on Bells side (as porting landline takes all kinds of extra verifications that do not exist for port a mobile number)

 

Good Citizen / Bon Citoyen

Re: Wrong phone number transferred from Telus at Walmart

Hey Chrich66
First off, make sure your Telus cellular line is active and is making out going calls/in coming calls. Next log into My account on self serve on public mobile, and request a number change. Provide the phone number, account number and pin number. If that doesnt go through, you can contact the Moderater team and provide them the information through a private message. Do not post your personal info online.
Hope this helps, enjoy your day.

Good Citizen / Bon Citoyen

Re: Wrong phone number transferred from Telus at Walmart


@jeremiah10 wrote:

Hey Chrich66
First off, make sure your Telus cellular line is active and is making out going calls/in coming calls. Next log into My account on self serve on public mobile, and request a number change. Provide the phone number, account number and pin number. If that doesnt go through, you can contact the Moderater team and provide them the information through a private message. Do not post your personal info online.
Hope this helps, enjoy your day.


Agree, this is something you can do yourself in the self-service.  That will be faster than waiting for the moderators, although if you have issues they should be able to help too.