We’re listening

[Moid_I]

Public Mobile is in BETA, which means we’re looking to continuously improve some aspects of our Community and website. To do so, the Public Mobile Community Team ( @Mat_F , @Jeremy_M, @Mansi_G, @Moid_I and @Caroline_B) is looking to our vibrant Community members to give us their feedback – good, bad or otherwise – of glitches you may come across. Our glitches may not be as cool as this

 

But we still want your feedback to keep the matrix ticking 

[Jeremy_M]

@makkahn28

I moved your post from the idea board to this thread. As I see that this is more of user experience suggestion (i.e. clarify in self-serve the amount of data a customer has) than an actual idea. 

Thank you for the information, we will look into this.

[makkahn28]

Here's a better way to put it

Data Limit* (MB)

 Plan: 2048 MB

1 Gig Add-on: 4096

200 MB Add-on: 200

Total Data combined: 6344 MB

[makkahn28]

When I added the 200 MB to my Remaining 3883.084 = 4083.084

Thrying to keep my Add-ons replenished to full, & the Self serve doesn't add all from 1 Gig & MB add-on, keeping them separate. 

They should also add the Total amount

Example: If I had 4096 Gigs

Bought 500MB

Still retaining the separate Data usages, but also tattling the combined

4096 + 500= 4596 MB total

[makkahn28]

So, If I used 212.916 MB from my Add-on

from 4096 to 3883.084

Bought 200 MB to replenish Lost MB Add-on used, so that I keep tabs on what I use and keep costs down

[makkahn28]

PM should attempt to allow us to add total data Add-ons combined

[makkahn28]

Where U see the Lines, U can't figure out Total Data for Add-on

So, let's say adding the four 1 Gigs and = 4096, -212.916 =  3883.084

Add 200 MB

[makkahn28]

[makkahn28]

I noticed that when you buy 1 GIG a/o 200 MB, There's no way to tell

[ChristinaAnneM]

I've done all that. I called, was on hold for 1/2 hour just to be hung up on again. Why won't PM address their network issues? I've talked to 5 people, no one can help & its really beyond ridiculous.

[Cyber]

@ChristinaAnneM,

Send an email to Public Mobile so they can verify your account.

How to send an email ?

Click on this link : https://publicmobile.ca/en/on/contact-us

Then, at the bottom right of the page, click on "Email away" button.

  - Choose "Technical Issues"

  - Choose "Calling and Text Messaging"

  - Choose "Voice calls not working"

  - Choose "The problem affects all my calls"

  - Choose "My phone is receiving a signal"

  - Choose "I believe my account is paid and up to date"

  - Choose "I have not tried a SIM card in another phone"

Then click on "Email Us" and fill up the form.

An agent from Public Mobile will try to answer you ASAP.

[ChristinaAnneM]

New and old sim card won't or cannot connect to the network. I am fed up. I NEEDED a working phone by today. When I call PM, there's a recording saying they are having network issues so, why did I need a new sim card if its just the same crap??

[Cyber]

@ChristinaAnneM,

You can update your new SIM card number to your current account from your self serve account.

Link is : https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/change-sim-card/

[ChristinaAnneM]

Got a new sim card & when I go to register it, its like I'm starting over from the beginning, why? i paid for my month already, am I going to be asked to pay again??

[ChristinaAnneM]

I tried everything, they say I need a new SIM. Quite a few have the same problem & when I called, there was a recording stating Public Mobile was having network issues. Is it really the SIM or is the problem on their end? I was also told they couldn't guarantee that a new SIM would work! None of this makes sense. I Have to have a working phone no later than tomorrow. 

[Moid_I]

@ChristinaAnneM We have forwarded your request to specialist team and they are looking into the issue for you. 

Thanks

[Cyber]

@ChristinaAnneM,

Did you try to reboot your phone ?

Public Mobile doesn't reply to emails when we are the weekend.

[ChristinaAnneM]

Doesn't seem like anyone is "listening" I've had no service since May 01 2015, sent a message on Facebook, Twitter, emailed & phoned no one is taking calls & no one has replied, I NEED this resolved TODAY!

[makkahn28]

Thanks. I create these, so as to begin the process of creating some starter-up info, which I believe is Important for PPL who are joining for the first time, and have no knowledge as of yet. When I joined PM, Prior to this, I had no idea. I began to learn fairly quick, so as to help PM Build-up something that will give PPL the necessary tools to get their handsets kicking, while reserving the Community for the more complex issues that require more expertise care, or technical support that Only PM Reps can look at, due to confidential info. 

[Mat_F]

@makkahn28 - I love the energy and excitment.

I've had a chance to take a look through many of your posts, and we will certainly follow-up with some of our thoughts and feedback.

[makkahn28]

@Moid_I, @Mansi_G, @Jeremy_M, @Val_T, @Mat_F, @Dave_M, and the rest of PM Mod reps, I have created some MINI-GUIDES on the numurous topics, from the APN & Tethering, To RingTone Voice mail thing, to Handset stuff, so that PPL are 110% aware of the actual specifics. When you look at all of them, just curious: How are they, and Do they cover many of the specifics and most of all, are they crystal clear so PPL can understand them? If I forgot to add or made an error, Feel Free to Alter them so that they are 110% correct PLEASE? Thanks 

[Cyber]

The normal process when you change your phone number from your account is one hour.

Maybe my case was particular because I do not have voice plan.

[Martin]

Cyber,

Thank you for your kind words about my humour.

Five days to rectify seems too long for what is supposed to be an automated process.

[Cyber]

@Martin,  haha, you were right about my nose !

@makkahn28, rest assured, the humor of Martin is too good to be offended.

My issue started when I changed my phone number on April 22th and was fixed on April 27th around 14h. From start to finish, almost 5 days.

[makkahn28]

Please. I know its humor, we all have it within.

[Martin]

makkahn28,

Why don't you first ask Cyber if he was offended by what was clearly humorous, excluding you?

[Martin]

Cyber,

From start to finish, how long did it take in calendar days to resolve your issue?

[makkahn28]

@Martin, that's impolite. And also impossible. Unless @CYBER became Pinocchio

[Martin]

Cyber,

I think your nose started to grow longer when you mentioned the Caribbean! LOL!

[makkahn28]

The Carribean? And More? 

[Cyber]

@Martin,

My request to change my phone number was finally solved.

Public Mobile called me, emailed me, offered me a trip to Caribbean and more. 

A big thanks to the staff

I must say for a normal client, the process can be very frustrating.