Voicemail unable to set up

[fboybcb]

My friend ported his number and after that he tried to set up his voicemail (he uses iPhone) but every time he presses the voicemail button, it says failed. I had no problem with mine so I'm not sure how to help him get it fixed.

[Mary_M]

Hey @fboybcb

Welcome to PM!

Can you please ask your friend to send me a private message including his phone number? I'll have to look into this for him.

Thank you 🙂

Mary

[PhoneSeeker]

Hmmm.. I think your friend should private message a moderator. To do that, click this link: @Shazia_K and on the mod's page, select "send this user a private message". I'm sorry I couldn't help fix the problem. 

[fboybcb]

I get an automated person saying "Sorry, talk is not available in your current plan..."

Btw, my friends plan is $120 90 days, unlike province wide, unlim text 12gb. I even checked to see if it's the right plan.

[PhoneSeeker]

@fboybcb

Now try this:

Program New Voicemail Retrieval Number

1. Click the Phone icon.
2. Choose Keypad.
3. Input *5005*86*+1(yourphonenumber with no spaces or dashes)#.
4. Press Call to program the number.

[fboybcb]

After I press call, the number entered is gone or deleted. I pressed the voicemail icon and it says call failed. 😞

[fboybcb]

Nothing happens

[PhoneSeeker]

@fboybcb was he using Rogers before?

Try this: 

Delete Voicemail Retrieval Number

1. Click the Phone icon.
2. Choose Keypad.
3. Input  ##5005*86#.
4. Press Call to delete the number.

[fboybcb]

His service is fine. His network says pm and he's able to make outgoing calls and receive incoming.

[neilselden]

Hi,
Is his service working normally otherwise?